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Shipping & Returns


Most orders are processed for shipping within 3 business days. Orders are shipped on weekdays only, excluding holidays. Please allow in-transit time when estimating arrival of your purchase. We will notify you of backorder status or other potential delays. Continental US orders are usually shipped via UPS Ground. Additionally, International and a select few other orders may be shipped via US Postal Service and require extra handling charges.

Additional fees are charged for expedited shipping. Expedited orders placed after 1pm are shipped the next business day. In order to ensure prompt arrival, please call to notify us should your order require expedited shipping.  (512) 328- 6268 or (800) 892-9484

Return Policy 

The Medical institute reserves the right to deny any return or exchange.

Unopened merchandise may be returned within 30 days for a full refund (less shipping and handling).

Items with digital content such as CDs and DVDs cannot be returned.

Opened DVDs, CDs and videos can be exchanged for the identical item but cannot be returned for a refund.

Fees for subscription services and downloadable products are non-refundable.


Our Guarantee 

We feel certain your subscription to the Medical Institute will provide you with valuable, medically accurate information you can use to improve the sexual health of people everywhere. We stand behind the quality of our products and resources.

However, because much of the information in our member’s only section of the website is available for download, subscription fees are neither refundable nor transferable. 

Subscription fees may be deductible as a business expense. Check with your tax consultant or accountant for advice on this issue.